Return and refund policy

Final Return and Refund Policy

Cancellations

Orders can only be canceled within 24 hours of being placed. Once this 24-hour window has passed or the order has been accepted and processed, we do not allow cancellations or refunds.

Damages and Issues

Please inspect your order upon reception. To be eligible for a resolution regarding a defective, damaged, or incorrect item, you must:

  • Record an unboxing video immediately upon receiving the package.
  • Contact us within 24 hours of delivery at contact@foxywheel.com.
  • Provide the video proof clearly showing the issue so we can evaluate the problem and make it right.
  • Include your receipt or proof of purchase in the email.

If your claim is approved, we will offer you the choice of a full refund or a replacement of the item.

Returns for Damaged Goods

If a return of the damaged item is required, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  • Shipping Labels: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
  • Return Address: T6-1503 Haisi Knowledge center, Sino-Singapore Guangzhou Knowledge City，Huangpu District, Guangzhou, China
  • Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.
  • Questions: You can always contact us for any return questions at contact@foxywheel.com.

Refund Timeline

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • Original Payment: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • Follow-up: If more than 15 business days have passed since we’ve approved your return, please contact us at contact@foxywheel.com

 

"Contact Us" Email Template

  • You can place this text on your website or in your "Order Delivered" email so customers know exactly how to report an issue.
  • Subject: Damage Claim - Order #[Insert Order Number] - [Customer Name]
  • Email Body:
  • Hello Foxywheel Team,
  • I am writing to report an issue with my recent order. I have attached the mandatory unboxing video and a photo of my receipt as required by your 24-hour policy.
  • Order Details:
  • Order Number: [Insert Number]
  • Date Received: [Insert Date/Time]
  • The Issue: [Briefly describe if the item is broken, defective, or incorrect]
  • Preferred Resolution:
  • [ ] Full Refund
  • [ ] Replacement Item
  • [Attach Video File Here] [Attach Receipt Photo Here]
  • Thank you, [Customer Name] [Phone Number]

 

This document was last updated on March 3, 2026.